Carolyn and Seth talk with Bob Coppedge from Simplex IT as they continue the discussion around CompTIA's State of the Channel research study. In this episode, the group talks about the need for channel firms to assess and improve their basic business acumen. While most of the focus in channel business development is placed on vendor/distributor relationships and technology portfolio management, there is a growing demand for improved skills around topics such as finances and HR as the industry matures and grows.