Carolyn and Seth talk with James Stanger, CompTIA's Chief Technology Evangelist, about the steps companies are taking to make IT a strategic imperative. The shift from tactical IT to strategic IT has been taking place for some time now, and there are two main issues businesses have been running into. First is Shadow IT, where business units procure their own technology. Second is Cowboy IT, where IT departments have to skip steps and incur technical debt as they scramble to meet objectives. To mitigate these issues, companies should focus on strong two-way communication, skills-based career development, and best practices for governance.