Through his 30 years of experience in the cable industry, Shane Portfolio has come to realize that the "C" in C-suite stands for "culture." After serving in the U.S. Army, Portfolio rose through the corporate ranks—from the Comcast call center to senior-level leadership. Along the way, he discovered that winning teams are diverse teams. On this episode of the Voices of Experience podcast, Portfolio lists the soft skills needed to support a team that is bought in and ready to produce high-quality work. He also discusses his commitment to lifelong learning, the future of the cable industry and his new role as chief technology officer at Congruex.

Table of contents • 1:03 The key to climbing the org chart • 3:17 Enabling your organization to thrive • 4:24 The moment that changed Shane's leadership journey • 6:29 A dissertation on diversity • 9:25 "Culture is defined by the worst behavior you're willing to accept." • 10:55 "The best leaders are lifetime learners" • 13:01 Knowing when it's time to leave • 15:17 Leaving your professional comfort zone • 16:38 The next frontier of the cable industry • 19:30 Be vulnerable, build trust • 20:32 Show notes and credits