The news topics just keep on coming: How can dogs help us understand cancer? Can we use cats to control feral rats?; and some quirky facts (and fiction) about platypus. These are the news items this week, together with the sad tale of the last male northern white rhino dying.

Sorry is the title of our main topic this week, as we delve into the complex matter of dealing with complaints. Brendan and Mark outline their experiences with dealing with complaints, and provide some thoughts on the best way to tackle these - something few, if any, people enjoy dealing with.

Our product review is the Spidentify app for Australian spider identification

Links:

Platypus facts (or fiction?)

How dogs are helping us understand cancer

Last male northern white rhino dies

Are feral cats the answer to rat infestations?

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