UX Podcast
#281 Organisational trauma with Vivianne Castillo
We often think of trauma as something that individuals go through, but organisations can experience trauma too. Vivianne Castillo was part of producing a research-based report that reveals the ways that organisations respond to trauma. The report also puts forward a suggestion of how organisations can handling healing better.
In our conversation with Vivianne we talk about the background to the report and explain what organisational trauma means. We outline the four different “playbooks”, surfaced by the research, that organisations deploy for dealing with trauma, before getting into the fifth playbook – which isn’t actually a playbook, but an outline of the changes to organisational attitudes that are required.
(Listening time: 47 minutes, transcript)
References:
- Full transcript for episode 281 (coming soon!)
- The Corporate Playbooks Used to Combat Organizational Trauma (And Why They’re Not Enough)
- A report by Hmntycntrd‘s Vivianne Castillo and Alba Villamil together with DScout’s Karen Eisenhauer
- A report by Hmntycntrd‘s Vivianne Castillo and Alba Villamil together with DScout’s Karen Eisenhauer
- Vivianne Castillo
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