What can we do when a conversation is going really wrong, in the heat of the moment? This week, we look at de-escalating conflict. How can we notice when a conversation is getting out of control, and how can we turn it back around?

Plus: conflict by text/social media, and what happens when someone doesn’t listen.

 

Episode links:

How I survived workplace bullying: https://www.youtube.com/watch?v=YmRKlZEXVQM

Acas website for advice on workplace rights and grievance procedures: www.acas.org.uk

And the Acas helpline: 0300 123 1100

Mediation:

www.wandsworthmediation.org.uk

www.crux.org.uk