Trust Matters, The Podcast
Applying Metrics to Immeasurable Services (Episode 39) Trust Matters,The Podcast
Welcome to the newest episode of Trust Matters, The Podcast. Listeners submit their personal questions about professional relationships, trust, and business situations to our in-house expert Charles H. Green, CEO, Trusted Advisor Associates and co-author of The Trusted Advisor.
A solo consultant writes in and asks, "My core services the ‘softer’ side of things – I help clients develop better internal interactions, through focusing on the corporate environment and culture. The problem that arises in my area of work is how do you demonstrate concrete, quantitative results? I’m being asked by clients, “How do you know it’s working?" or “Can you project how this will impact our revenue?” I'm realizing I don’t have a great answer for these questions. Any thoughts?”