I encounter a lot of friction in my work. Too many obstacles get in the way of me doing the things I need to do and the things I like to do.

I know all of you out there have friction in your work too, and if you’re in the manufacturing business you likely encounter friction when you have to achieve the necessary quality to be ISO certified.

Today’s guest on the show, Adam Marsh, has a company called Ledge Inc. that guides manufacturers through the ISO certification process.

Getting ISO certification can be an overwhelming undertaking, but like so many challenging and complicated tasks, if you just have the right guide at your side to lead you through, it’s not nearly as difficult as it first seems.

Reducing friction is Adam’s specialty. In addition to talking about quality, we talked about how he reduces friction in hiring new employees, creating a skilled manufacturing workforce, and even figuring out what to make for dinner.

More to come!

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