Michael S. Dell, founder and CEO of Dell Technologies once said, “By questioning all the aspects of our business, we continuously inject improvement and innovation into our culture.” Learning is a continuous process in business. In asking questions, you take the first step in this life-long journey of learning.  In this episode, Samantha and Tim gathered several fantastic questions and answer them based on their personal views and experiences.  WHAT YOU’LL DISCOVER IN THIS EPISODE: How do you craft a message that attracts the right people? (8:14) The K.E.E.P. Principle (11:04) How do we handle losing clients? (13:02) Being careful about discounting (18:30) How do you serve with integrity but still pay the bills? (19:08) Two things about discounts (22:33) Things to consider when extending the credit (21:18) How to make the most of online networking opportunities (24:43) 5 things to put in your email content (28:53) LIVE ONLINE TRAINING Design, Build and Launch your Online Business Program in 30 Days or Less by Samantha Riley and Tim Hyde  Thursday, April 23rd - 12pm Sydney / Wednesday, April 22nd 7pm PST Join the discussion thread for this episode over at The Thought Leaders Business Lab Community Facebook Group. For full show notes and links visit:  https://samanthariley.global/podcast/170 Haven’t left a review yet?  We’d love your help to get to 100 reviews.  All you have to do is go to http://samanthariley.global/itunes Thanks so much for your support of the show! Do you have a guest suggestion for the Thought Leaders Business Lab podcast, a suggestion for a topic, or maybe a question you’d like answered on the show?  Click here and let us know:  https://samanthariley.global/submit-suggestion/