Youve heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart?

The Frightful Five, the AGFAM Apple, Google, Facebook, Amazon and Microsoft have all reported their quarterly or annual earnings for the past quarter. And given their dominance as

Finding the right talent is a struggle right now. There are too many opportunities for too few workers, which is making hiring harder than ever. So, what can you do

Im not a big there are two types of blank in the world person. But, when it comes to leadership in a digital era, there really are two types of

Last week, we talked about some big tech trends for 2022 and why, mostly, they dont matter for your business this year. Which begs the question: Are there any 2022

There are a number of top tech trends that will dominate 2022s discourse. Among these are: The metaverse AI and machine learning Crypto and web3 The "techlash" (i.e., the backlash

Given that this is a quiet week leading into the New Years holiday, we thought you might enjoy this repost of Episode 322, "What Ive Learned in 10 Years as

One of the most successful ways to "live in the future" is to learn from the past. And, of course, to apply the learnings you take away from the past.

Tim is out this week due to a death in the family. In light of that, we thought you might appreciate his comments in an episode from 2018 called, "What

With the Thanksgiving holiday right around the corner, were doing something a little different this time, focusing on giving thanks to you, our listeners, for tuning in week after week.