Thinks Out Loud: E-commerce and Digital Strategy

Thinks Out Loud: E-commerce and Digital Strategy


Latest Episodes

Google’s Antitrust Case: A Win for Big Tech? (Episode 468)
September 05, 2025

While Judge Amit Mehta has imposed penalties on Google for its anticompetitive behavior, Im convinced that the big winner in the antitrust trial is Google. And, to a lesser extent,

AI and Zero-Click Search: The Real Story (Episode 467)
August 14, 2025

For all the talk about zero-click search, folks seem to keep overlooking one of its key consequences: How Google (and others) will make money. In short, Google cant survive in

The Rise of Agentic AI Among Your Customers (Episode 466)
August 06, 2025

Agentic AI is almost certainly going to be huge and probably soon. Early versions of agentic AI already exist today. Some of them even work pretty well. And the early

Revisiting The Brand is the Prompt (Thinks Out Loud)
July 25, 2025

Unlike a lot of folks, Im not convinced that AI agents are the end of brands. Sure, theres a risk. But I still believe most customers will choose brands that

Revisiting AI Is Eating the World, But Who’s Paying for Dinner? (Thinks Out Loud)
July 17, 2025

Google seems scared. Customers seem ready to jump. Behaviors are shifting fast and furious. While I tend to think Google is in the best possible position to win the AI

Revisiting Is It Impossible for Marketers to Keep Up With AI? (Thinks Out Loud)
July 11, 2025

Does it seem like you are destined to fall behind when it comes to AI? I know for many marketers and e-commerce professionals, especially at small or mid-sized businesses, it

Revisiting Google Closes the Gate (Thinks Out Loud)
July 02, 2025

You may have heard me say that gatekeepers gonna gate. Well, Googles AI Mode shows exactly what that looks like in practice. AI Mode is so disruptive to the way

The Brand is the Prompt (Thinks Out Loud 465)
June 19, 2025

One of my favorite facts about the internet is that people will always tell you when youre wrong. Seriously. Its a feature, not a bug. Because when that happens, it

Revisiting Is Apple Dropping Google? What Does That Mean For Your Business?
June 13, 2025

Apple told us at their WWDC that theyre seriously rethinking how they use AI on their devices, largely because they way theys previously announced AI on their devices straight up

AI Is Eating the World, But Who’s Paying for Dinner? (Thinks Out Loud 464)
June 05, 2025

Mary Meekers latest report is out and its all about artificial intelligence. Its a brilliant report. But its missing why all of these changes matter for marketers and e-commerce/customer acquisiti