Thinks Out Loud: E-commerce and Digital Strategy

Latest Episodes
Digital Reset: Build Customer Relationships Big Tech—and AI—Can’t Touch (Thinks Out Loud 458)
This is a huge week around here. Ive just announced the release of my new book, Digital Reset: Driving Marketing and Customer Acquisition Beyond Big Tech. Which, yay, and all.
Google Says You Should Not Use AI To Create Content… Kind Of (Thinks Out Loud 457)
Google may have just told marketers they can never use AI to create content. Or maybe not. Their actual recommendations are somewhat more nuanced than simply AI bad or AI
Here We Go Again: Marketing in Another Bizarre Economy (Thinks Out Loud 456)
So, the economy has been going through it over the last couple months and especially over the last week in particular. Thats a plain fact. But its more than
AI Can’t Save Bad Strategy: Why Fundamentals Still Matter in 2025 (Thinks Out Loud Episode 455)
If theres one thing I hate to see, its marketers, e-commerce, and customer acquisition folks who talk about AI as if its going to solve every problem their business has.
Should You Use AI to Create Your Content? (Thinks Out Loud Episode 454)
Artificial intelligence plays an ever-increasing role in marketing, e-commerce, and customer acquisition. Loads of companies and marketers use AI to plan, create, personalize, and measure their market
What If I’m Wrong About AI and Marketing Jobs? (Thinks Out Loud 453)
Ive long believed that AI wont steal your job, but rather that smart people who put AI to work will. After all, marketing, e-commerce, and customer acquisition roles are simply
Best of Thinks Out Loud: Will AI Kill Content Marketing for Customer Acquisition?
Content marketing plays a crucial role in driving results for your business. Done well, its your organizations 24/7/365 salesperson and your 24/7/365 customer service rep. But the emergence of
AI and the Future of Marketing and E-commerce — How You Stay Relevant
Ive long argued that artificial intelligence wont take your job, but that smart people who use AI might. What you might want to think about though is what smart people
Google vs. ChatGPT: Who’s Really Winning… And Why It Matters for Your Business (Thinks Out Loud Episode 451)
With all of the discussion around ChatGPT, generative AI, and large language models, youd think that OpenAIs tools or those from Perplexity or Anthropic are crushing Google. It
AI, Content, and Revenue: Why Clicks Are Overrated (Thinks Out Loud Episode 450)
Is it possible that clicks are overrated in digital marketing and in marketing more generally? Isnt the point of marketing to drive revenue? I think so, in both cases. You