The One Thing

The One Thing


432 When church software becomes a ministry liability — and what to do about it

December 08, 2025

Church Management Software (CMS) has become an essential tool for church ministry and it can do far more than store data, so the real question is how to choose one that best strengthens your ministry?

Toby Neal shows how the right platform can shape workflows to help move your church forward, what you should be looking for in a church management system, how to make your choice, and what to avoid if you’re switching.

Key points

  • How Toby tested whether a platform actually supported ministry or simply stored data
  • The deal breaker features that ruled systems in or outs
  • The hard parts of changing platforms, and what to expect in the first three months
  • How aesthetics matter


TOOLBOX:

Ep 405 Church database nightmares and how to avoid them

Rejoice and Tremble by Michael Reeves

Church Management Systems mentioned:

Toby's list of checks:

  • Name tags and checkin process
  • Automated workflows (care, connect, explore, serve) from forms, from attendance, from tag
  • All in one
  • Robust registrations for events
  • Groups that remind leaders to mark attendance
  • Metrics and dashboards
  • Workflows
  • Automations
  • Giving integrated with database rather than tithely and xero. tax statements that can be sent and can integrate bank info from xero.
  • Robust system, apps work, online, speed, bugs
  • Calendar for managing room bookings, venue hire
  • Forms
  • Clean easy to use aesthetic
  • Big company, unlikely to be sold or close down.
  • Manages duplicates well
  • Secure


CREDITS:

This episode was brought to you by EA Insurance

The One Thing is brought to you by ⁠⁠Reach Australia⁠⁠

To pray for Reach Australia, join our ⁠⁠WhatsApp Group⁠⁠

For ideas or questions please email ⁠⁠resources@reachaustralia.com.au⁠⁠

Support Reach Australia's online library