In this episode host Kevin Lawton is joined by Dave Baiocchi of Resonant Dealer Services for the latest in the partnership with Material Handling Wholesaler magazine. They discuss the cover story for the July 2021 issue which focuses on customer experience, data and SOP's.Support the show (https://www.paypal.com/donate/?token=PT7mU4_SaQlWJLQbdhvpmmyAeCdusbdFECFdobnmlvKzdNoOv-vvvrIsb9ACG35f-xAmEG&country.x=AU&locale.x=AU)