In this installment of the TLP, Chris has a chat with Trina Leigh Walker and Zindzi Cresswell covering library consultancy. Thanks to Matt Finch for connecting us all. It starts with the proper way to pronounce “Carnegie” (yes, Chris gets it wrong), working in the information world, and how important a strategic plan is. Continuing with the idea of that strategic plan, how does any project that the library undertakes fit with that plan. Trina and Zindzi also talk about how important it is for consultants to speak to include the staff, the board, administration and, yes, even the public with designing a new service or revamping how a library does business. It is also very important to understand what the definition of “return on investment” is for each particular institution. And we explore if consultants are also therapists!!