Wikipedia defines work etiquette as “A code that governs the expectations of social behaviors in the workplace. This code is put into place to respect and protect time, people, and processes.

While there is no universal work etiquette standard, Wikipedia states that work etiquette includes, among others, rules governing body language, good behavior, dress, use of technology, effective communication, and working with others.

Here are my top 20 tips for work etiquette:

1.      Always stand when you are being introduced.

2.      Always state your full name when you are being introduced or introducing yourself.

3.      Practice a firm business handshake.

4.      Dress appropriately for your work environment, the tasks you’ll be performing that day, and your body.

5.      Be generous with written thank-you notes.

6.      Always arrive on time, whether to meetings or just to work.

7.      Don’t check your email or voice mail during meetings.

8.      Make eye contact with the person speaking and give them your undivided attention.

9.      Stay home when you are sick.

10.    Put your cell phone on vibrate during meetings or while at work.

11.    Avoid eating at your desk.

12.    Be aware of how loud your voice is.

13.    Avoid perfume or cologne at work.

14.    Don’t wear revealing or otherwise inappropriate clothing.

15.    Always hold sensitive conversations in private.

16.   Take responsibility for your actions.

17.   Respect others’ space and property.

18.   Keep personal activities to a minimum.

19.   Don’t take anyone else’s food or drink from the fridge or kitchen.

20.   Don’t use the speaker phone feature where others can hear you.

Tips for dealing with offenders of office etiquette:

1.      Don’t reciprocate their bad behavior.

2.      Stay calm and try to be sympathetic to the occasional bad behavior.

3.      Address offending behavior directly, rather than speaking to a co-worker about it.

4.      Talk to the offender in private.

5.      Understand your company’s policies and procedures for reporting infractions.

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