Chris Voss (@VossNegotiation) is a former FBI hostage negotiator and author of Never Split the Difference: Negotiating as If Your Life Depended on It. He joins the show to discuss how we can be more effective negotiators by using hostage negotiation techniques. The Cheat Sheet: The principles behind negotiation and emotional persuasion. Three types of negotiators you'll encounter -- The Analyst, The Assertive, and The Accommodator -- and how to size them up. How to influence how people size you up. Defusing negative emotions. Generating rapport in difficult situations. And so much more... Show notes at http://theartofcharm.com/podcast-episodes/chris-voss-never-split-the-difference-episode-534/ HELP US SPREAD THE WORD! If you dig the show, please subscribe in iTunes and write us a review! This is what helps us stand out from the crowd and help people find the credible advice they need. Review the show in iTunes! We rely on it! http://www.theartofcharm.com/mobilereview Stay Charming!