As real estate professionals, we are faced with ALL kinds of personalities, ALL the time – and, sometimes, those personalities can be difficult to navigate. In this one-on-one episode, co-host Cliff Tsang shares how he thinks through the best ways to maneuver personalities that may be challenging, uncooperative, or just plain unpleasant. Moreover, with tact, grace, and an open heart, Cliff also shares how listening with empathy and an open heart can, ultimately, lead to crucial points of connection and rapport.