In this episode, Chuck Mantooth, CEO of Appalachian Regional Healthcare System, shares the perspective of managing a pandemic when you’re on the front lines.

Revco Solutions is the new name of Geoff’s company, PRC. Geoff shares thoughts about merging during a pandemic as well as moving hundreds of employees to remote work.

The new year is underway, but so is a new decade. In this episode, John is the one being interviewed. […]

I had the privilege to meet and develop a friendship with Steve Ford at a recent conference.  He inspired me with his insight of vision. As healthcare leaders, vision is critical.

In this episode, we speak to Merikay Hunt about her work. She is the author of "My Year on the Inside." in which she explores the challenges of transforming the Patient Experience for a hospital in North Carolina.

Realizing the importance of the pre-encounter piece of hospitalization, Cone Health opened a pre-service center to improve the overall patient experience and reducing denials by getting the right information up front.

Nursing is one of the most challenging jobs in the medical field because nurses are the ones on the front lines with the patient experience. We chat with Claire Cline about the challenges nurses face today to provide five-star compassion.

Host John Cook talks about the highly competitive nature of the health business today and how the patient experience can affect an organization's bottom line.

Working remotely has its pros and its cons. In this episode, John speaks with co-worker Patrick Miller about both.

Process and training can affect systems in healthcare and when collecting revenue.