The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth


Why Do Customers Tell Me One Thing But Give Me Feedback That Is Different?

November 30, 2024

Why do customers tell you everything is fine when you ask them face-to-face but then give you a less-than-optimal rating later in a survey? Is everyone duplicitous, or are customers stricken with expe