The Better Leaders Better Schools Podcast with Daniel Bauer
009 Tom Schawb: Delight your customers
Better Leaders Better Schools Tom Schwab knows how to build an online business with an Inbound Strategy. He led the growth of Goodbye Crutches from a regional player to a national leader in under 3 years.
In this episode you will learn:
*What Tom learned about leadership through running a nuclear power plant in the Navy
*How to delight your customers
*How to over-deliver to your customers
*What you can measure you can move
*How to build promoters for your school
*5 ways to be a great leader
*What it means to be yourself
Books:
Inbound Marketing by Brian Halligan and Dharmesh Shah
Essentialism by Greg McKeown
Tech Resource: Trello
More Resources (including some freebies from Tom)
http://www.tmschwab.com/better/
5 Ways to be a better podcast guest (and a better leader).
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