the 7-Figure Salon Podcast
EP 12 The 5 Senses - Creating the Customer Experience
This weeks key takeaways from Episode 12 The 5 Senses - The Client Experience
How are you touching the 5 Senses of Your Clients?
Sight- What do they see when they walk in?
Smell- What do they smell? Think of the Anthropology story.
Hear- What music are you playing? What mood does it create?
Touch- How do you get the clients to take ownership of the product?
Taste- Do you offer coffee, tea, water?
How do we at Strut touch each of these senses? How are you creating an experience for your clients?
We'll have some work to do on the smell in the store, but otherwise I think we've nailed it.
Let us know what changes your going make or what your doing right in your business?
Please comment or shoot me an email and tell us about what your going to do.
Helena here, I'm the founder of Strut Hair Solutions and creator of the 7-Figure Salon education. This podcast is for business owners wanting to scale their business to become financially free and have the freedom to live the life of their dreams. Each week we will discuss a different pillar of the 7-Figure salon roadmap I created after almost 2 decades as a serial entrepreneur. Join me and my guests as we go over all the details of how to build your empire.
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