You must understand the breakdown of your costs, services and delivery so that you know how much to charge people, says Vince Tinnirello of Anchor Network Solutions in this episode of Breaking Barriers. It’s one of many tips he offers during this talk with Managed Services Community leader Lisa Person. During the episode, they discuss two core concepts: What does it cost me to deliver service by the hour and how do I price my service offering to clients?

“You have to know your expenses and your revenue in order to understand the health of your business,” Tinnirello says. They talk about overall costs and also get into specifics, like whether long-term technology planning counts as a service as much as an antivirus. “If you really want to measure your true costs, you have to include all of them.”

Listen for tips on how to calculate your hourly cost of delivery, decide how much you can pay your employees and factor in curveballs, like client neediness. The episode was co-produced by CompTIA’s Managed Services and Technology Lifecycle Services communities. Stay tuned to the end for a deep dive into PNL and ways to stretch your margins.

Find the worksheets mentioned here:

HCSD Calculator https://www.comptia.org/communities/resources/hourly-cost-of-service-delivery-calculator

Service Plan Pricing https://www.comptia.org/communities/resources/service-plan-pricing-calculator

A sample chart of accounts page 6 of Quick Start Guide to Managed IT Service pdf.  https://www.comptia.org/resources/comptia-quick-start-guide-to-managed-it-service