What are the steps to implementing ongoing services and support? In this episode of Technology Services Success, implementation expert Ryan Lee talks with Colleen Payne, owner of UACSI and board member of CompTIA’s Technology Lifecycle Services Community, about all the back and forth it takes to bring in new systems and to create and configure new system requirements.

They talk about how business desires, budgets, and time constraints directly affect implementation, and Lee also shares ways to add extra value to your services. “We try to give that continued support so they know they have a product they can trust, one that’s reliable and most importantly being used,” Lee said.

In this episode of Technology Services Success, Lee and Payne talk about how to find a balance between the business, management and engineering needs, and address the best practices related to implementation. Stay tuned to the end for the one thing, Lee says, that can torpedo any project.