The general consensus in Insurtech circles is that chatbots are here to stay, and even considering them as innovative is behind the times - in fact they're pretty much business as usual.

This episode of Future Disruptors features an interview with the CEO of Niki.ai - a leading Chatbot-as-a-Service startup based in India.

There are some particularly interesting insights around customer expectations and the acceptance of chatbots by users as they interact with their banks and online stores, plus some amazing stats around conversion rates.