Giving negative feedback is challenging and stressful. You will learn the mindsets, do’s & don’ts, and frameworks to help you give negative feedback effectively. Be constructive. Don’t make it a surprise, don’t joke around, don’t threaten the person. Be empathetic (compliment in public, criticize in private), be objective and professional, and LISTEN. Make sure that the feedback is S.M.A.R.T.: Specific, Measurable, Action-oriented, Realistic and Timely. Avoid the “Poop Sandwich,” and try the Start-Continue-Stop framework. SHOWNOTES Contents * Key Learnings (one-pager) on “How to Give Negative Feedback” * References & Links * Podcast Transcript “How to Give Negative Feedback” Tips for when you are preparing and delivering negative feedback: * Mindset * We need to adopt a constructive Our mindset when we’re planning and delivering negative feedback should be all about construction, as in building and creating. * We want the employee to thrive and excel * Our sole intention is helping them. * Don’ts * Don’t make it a surprise * Don’t joke around * Don’t threaten the person * Do’s * Be empathetic. For starters, compliment in public, criticize in private. * Be objective and professional * Listen. This one is often forgotten. We must listen. * Frameworks * The SMART framework – make sure that the feedback is specific, measurable, action oriented, realistic and timely. * The feedback needs to be (and be perceived as) valid & important  Valid as in undeniably true.  And Important and in important to the employee and important to the firm.  * Avoid the poop sandwich, also called “the feedback sandwich.” You know, the good, bad, good * Try the Start-Continue-Stop (or traffic light) framework. You’ve assessed their performance and identified things that they should start doing, things that they should continue doing, and things that they should stop doing – all things that will help them advance to the next level. References & Links BOOKS * “FEEDBACK (and other dirty words): Why we fear it, how to fix it” by Tamra Chandler – https://amzn.to/2O4eHTk * “HBR Guide to Delivering Effective feedback” Harvard Business School Press – https://amzn.to/307UzXX SOURCES * “The Feedback Fallacy” – HARVARD BUSINESS REVIEW – https://hbr.org/2019/03/the-feedback-fallacy * “Seven Ways to Effective Feedback” – Grant Wiggins, FEEDBACK FOR LEARNING – http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx * “Why the Velvet Hammer is a better way to give constructive criticism” – FAST COMPANY – https://www.fastcompany.com/90319581/why-the-velvet-hammer-is-a-better-way-to-give-constructive-criticism * “The Better Way to Deal with Criticism at Work” – GLOBE & MAIL – https://www.theglobeandmail.com/business/careers/management/article-the-better-way-to-deal-with-criticism-at-work/