Talk Track

Talk Track


Episode 6 | Service Portfolio Overview

November 30, 2015

We do a lot of stuff.  So much in fact, that it can be difficult to talk about. That 's why for the last few episodes we've been talking about creating space in our conversations to deliver our core message:  We have a unique perspective around technology and we want to meet with you to share that perspective. That in turn begs the question, "what is our unique perspective?"  The answer varies depending on the client's specific situation, but in this episode I wanted to talk about some of All Covered's core service deliver areas and share more questions that we can ask to get deeper with our clients and prospects. Your browser does not support the audio element. Download EpisodeOn iTunesRSS In this episode I talk about:Help desk servicesProject servicesCloud servicesApplication servicesShow Notes:Help desk related questions: How is your IT supported? Are your computer systems and network reliable? Are they monitored 24/7? Do you have system downtime, viruses or slow performance? Do you find it challenging to staff appropriate engineering and technical resources for you internal help desk?Project services related questions:Do you have a long-term plan for IT? Are you due for an upgrade of desktop hardware or Windows operating system? Are there other IT technologies such as server visualization or remote desktop that you need to assess? Are there IT projects that you are delaying?Cloud services related questions:Are you worried about the security of your data?Are you protected from physical disasters?Do you have a plan in place to keep your data available when you need it?Are you looking to leverage cloud computing but would benefit from the experience of a full-service provider?Applications services related questions:Are you looking for ways to share information with employees, vendors, partners and customers? Do you have older applications that you’d like to make available via the web? Do you have data in different systems that you’d like to be able to consolidate for reporting?Acknowledgements - I didn't come up with any of this on my own.  I've learned from others.  Click here to meet my teachers.