It is no secret that Chick-fil-A has the best customer service. Listen in this week to see what T-bone and Meredith think we can learn from Chick-fil-A about customer service. 

On this week's episode of, Dentistry Made Simple, Tbone and Meredith are going to discuss the importance of cross-training and hiring from within. We are in such a weird time in the world where it is hard to find team members at all. Much less good t

In this episode of Dentistry Made Simple, T-bone shares the secrets to doing more than just one tooth dentistry. Why do one tooth at a time when multiple teeth need attention? We often times do not even offer the option to the patient so they do not know

We always want to buy the latest technology and give our patients the best care as possible but have we thought about how we show patients what we are diagnosing? A simple photo can go along ways with a patient. T-bone discusses how he uses taking photos

“If you’re not working 20 hours a day, you’re not working hard enough”—actually, no. Of course, we want people to hustle, but not to the point of jumping over dollars to pick up pennies. If you pack yourself so tight and true opportunity comes, you have n

Are you planning to move your practice to a particular niche?  If so, getting cases could be challenging—but not impossible. You just have to learn to leverage technology to lower the cost to the patients and increase the profitability of the practice. Sp

Don’t be a boss in your practice. Be a coach. You can’t expect your team to think the way you think. You have to lead them into it.  Start by leading yourself first—get clear about what you want. Then coach your team on the habits you want them to have. I

If a patient cancels, block it for a new one. As simple as that sounds, it’s actually very advantageous.  Patients are the lifeblood of your business. While it’s good to aim for loyal customers, your priority should be new ones. You set the stage for the

To lead is to influence others, but to influence is to lead yourself first. You can better communicate your vision when you’re clear about who you are and what you’re trying to be. That’s how you help move people to a common goal. Remember, you lead not t

We make a decision every day in our practice but the one question we should always ask is "Is This a Decimal or Comma Mentality" So often, we are concerned about saving in our practice but it is so much more than the dollar amount. If it is movi