There is nothing more important in your dental practice than your patient's experience. Your one hour appointment can be the first of many, but if you fail or miss on this opportunity to create an impact or a positive impression for your patient, this can also mean that it will be your last. So today, what we're going to do is to give you a brief review on some of the most pressing areas that you need to look at in your practice. This is not a comprehensive list but we will definitely dig into some of the things we probably just ignore but in reality, has a huge impact and can turn your practice around.