In this latest podcast from the Surpass team, Ian Brumfitt, Head of Service Delivery, and Jacqui Smith, Service Desk Manager at BTL, discuss the important role their teams play in providing excellent customer service to the Surpass Community.

We hear about the experience that led Ian and Jacqui into their roles, as well as how the teams work together and share knowledge across the business to ensure the smooth running of Surpass and that queries are responded to professionally and efficiently.