This podcast is an audio version of the popular 'Surpass Live' webinar.

Every person that uses a piece of software potentially does it in a different way. We’re influenced by a number of things in our day-to-day lives, and this can create a conundrum for designers of new products. Gain a fascinating insight into how the User Interface of Surpass is designed to create an intuitive, stress-free experience for item writers, test administrators, and candidates with Lee and Richard from BTL’s Design Team.

Over the course of this broadcast, Host Tim Burnett talks with the pair to discuss the design principles used by the team as well as how extensive user testing and research allows them to observe how users of the software might interact with new features, and identify potential stumbling blocks to efficiency and mental load that need to be addressed before a feature is developed.