What You’ll Learn From This Episode:

How to deal with missing process in your company
Not to feel overwhelmed and trust your team
Putting accountability to people

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Related Links and Resources:
Jason and Mary Sturgeon host a weekly peer group for construction companies and it's called builder chat. If you go to www.arcadewayfinding.com/builder-chat , every Thursday at 1PM Pacific and talk about contractor things, and work through construction problems and company problems.
Also check out their personal podcast at www.arcadewayfinding.com/critpath/ were they talk about fun topics, light topics but also impacting and heavy-hitting construction topics as well.
Summary:
Jason and Mary Sturgeon are both ‘Principal Wayfinders’ at Arcade.
Arcade Wayfinding is an organization based, first and foremost, on finding the best, most magnetic ways to help construction industry people to make beneficial changes to their habits and workflow, and to better understand the nature of their work. We lean into a hands-on approach, so our training series focus on workshops, games, interactive activities and keeping people talking, laughing and engaged. One of our core beliefs is that if you’re not engaged, you’re not learning.
Here are the highlights of this episode:
1:26 Jason and Mary’s ideal Client: The ideal client for us would be someone who is good at their business, they're good at their trade, and they are good people. It's really important to us that they are good people, the people you want to sit down and have dinner with. And there are people that need a little bit of help.
Everybody doesn't know everything, and when you recognize that you are not an expert at everything under the sun, your first step would be to identify those resource experts and get them in your corners. So that you are better prepared to be able to deal with the challenges that life throws at you.
2:11Problem both of you helps solve:
Mary: It's true that there are lot of little problems, but if you had to put it under one big heading, it will be missing process. We start building company out and we do the thing we do and we're good at it, we work with the people that we like and that works well. And at some point, the business will grow up to a point that we need processes to help us help our people get work done. Were a lot of construction owners is good in construction, but they're not good at process.
Jason: So, they're very good at their trade, they're good at their discipline, but when it comes to building process where training to that process, that's where it all breaks down.
3:11Typical symptoms that clients do before reaching out to Jason and Mary:
Jason: The symptoms are pretty simple and we see them all the time. They feel like that they can't get away from the business, they feel like they can't take a vacation, they feel like there's no one around them that they can trust and delegate to.
Mary: If they don't do it, it doesn't get done.
Jason: And there is a sense that I wish we could just grow; I wish we could just scale. But you don't take a car that needs some engine work and make it go faster. You actually have to invest the time to make it run clean and then you can go as fast as you want. But we skip that step, it turns into frustration, friction, anger and turmoil within our team.
4:20What are some of the common mistakes that folks make before finding both of you and your solution:
Mary: One of the first mistakes is that before they even start trying to solve the problem, they make the mistakes of thinking that they have a different problem than they have.
Jason: They feel like it's special
Mary: What people would tell us, their problem is, my team is not accountable; they don't have accountability. And they think that the problem is that they're hir...