This is the audio track of an interview via Google Hangouts. You can find the video here: https://www.startuprad.io/blog/thinkowl-wants-to-take-over-the-european-market-from-zendesk/In this Google Hangout, we are talking to ITyx, an AI startup from Berlin.Andreas is heading the Working Group “Artificial Intelligence” at Bitkom (https://www.bitkom.org/) Germany’s IT and Telecommunications Association (likely one of the largest trade groups for digitized business in the whole world).He is CMO of ITyX (pronounced ITIX https://www.ityx.eu/) (https://www.linkedin.com/in/andreasklugityx/) a Hidden Champion from Germany in the field of AI. In his ebook „The future of Human-Machine-Collaboration“ published on thinkowl (https://www.thinkowl.com/) he is taking a view on our future workplaces.ThinkOwl is an omnichannel service desk software that tries to give Service Reps exactly the information they need to finish their tasks. Studies suggest people spent 20% of their working hours to search for contextual information. ThinkOwl provides contextual information with the tickets. Companies like Ikea or Samsung are already working with ITyX tools. ITyX is a spin-off of University of Koblenz-Landau (https://en.wikipedia.org/wiki/University_of_Koblenz_and_Landau). Andreas has more than 25 years of experience, working in large and small companies, before joining ITyx.During the interview we are talking about:Deutsche Telekom (Germany’s former monopoly telecoms provider, now listed at Frankfurt Stock Exchange): https://en.wikipedia.org/wiki/Deutsche_TelekomDeutsches Zentrum für Künstliche Intelligenz (https://www.dfki.de/web/)Germany has a lot of small and medium enterprises, in German “Mittelstand” or KMU (https://en.wikipedia.org/wiki/Mittelstand)

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