Conflict is a natural and inevitable part of human interaction, and refugee sponsorship is no exception. Conflict situations involving refugee newcomers and their sponsors may emerge at every stage of the sponsorship process for different reasons: misaligned expectations, misunderstandings, miscommunication, confusion, cultural differences, different opinions, personality clashes, and so on. They may negatively affect the settlement of newcomers and the motivation of sponsors. In this episode, we discuss different ways to prevent, de-escalate, and resolve such conflicts. Our guest speaker is Rola Mustafa, who is an accredited Mediator and certified trainer from the Centre for Effective Dispute Resolution.