If you build a thriving workplace for your employees you'll have happy customers. In this podcast I've interviewed Sarah Metcalfe providing great insights about how to achieve such a crucial goal.Re

In this podcast I host Martin Hill-WIlson, customer service expert, talking about how social networks, Apps and chat bots are dramatically changing CS. Enjoy this special episode. *** *** *** Read full article here: http://bit.ly/Podcast-17ENG

In this episode Paolo Fabrizio interviews Dean McCann founder of HelpHandles, a platform that analyzes brands customer support performances on Twitter.Read full article here: http://bit.ly/HelpHandl

In this episode I host Carley Bakker, online reputation manager, talking about the connection between customers online reviews and brands business results.*** *** ***Read full article here: http://

In this episode I'm hosting Annette Franz, Customer Experience expert, talking about what brands need to do in order to achieve excellent results using CX.*** *** ***Read full article here: http://

Listen to this episode: I host Luke Porter, Social Customer Service expert, talking about challenges and opportunity deriving from dealing with customers via social networks.*** *** ***Read full ar

In this podcast I answer to a frequent question 'which customer service channel should I invest on?'Highlights of this episode below:00:05 Intro and welcome00:57 'Which customer service channels sh

In this episode I'm glad to interview Danielle Sheerin, UK social customer service expert. Link to article >http://bit.ly/1Q0EeV3Highlights of this podcast:00:21 Intro and welcoming Danielle.A1 0

In this episode I'm glad to interview Billie Lou Sastre who is a social customer service expert for the spanish and latin markets. Read full article here –> http://linkd.in/1dgh0wL The highlights of this episode: 00:21 Intro and welcoming Billie....

Delighted to be guest of Mallie Hart & Brooke Ballard's 'Ready, set, podcast' show talking about social customer service. Enjoy their full article here –> http://bit.ly/1IyYr3Z