Customer Service Culture [EN]
![Customer Service Culture [EN]](https://assets.blubrry.com/coverart/300/307358-1722705027.jpg "Cover art of Customer Service Culture [EN]")
#32 Is your customer team dehumanized?
March 13, 2024
"When customers read our responses they experience more empathy with our chatbot than with our human agents!" It may seem a paradox, but it's exactly what some managers are complaining about these day
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture.com/en/
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