KPIs should always be balanced.   Why?   Because, what you typically find is that if you measure one thing, that thing will improve but something else will deteriorate.   For example, if I focus on. Production quantity,

  A common mistake I see all the time is that KPIs are set as Customer KPIs when in fact the customer doesn’t value that measurement and benefits nothing from it. For example, a sales department crafted a few customer KPIs: $ Value if Gross Profit % Gr...

The most common question I get is, ” How do I choose the right KPIs?” Great question! There are millions of things that could be measured. You can only manage what you measure.   So if you measure the wrong things you will manage the wrong things and n...

What is a Key Performance Indicator? A KPI is a measure of performance used to measure Progress towards a target / a goal / a desired state.   A KPI is different from a  metric. A metric is anything that can be measured: Height Length Weight The number...

In this episode, Alan Sutton from Vat Solve explains some of the failure points that exist in the creditor’s department which leads to a loss of VAT Cashflow. Alan also explains the types of VAT anomalies that exist and how one can ensure that these ar...

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In our current Economy, almost Everything is measurable. Key Performance Indicators and Key Capability Indicators play a huge role in this in the Business Performance space. In this podcast, Steve discusses Capability measurements in correlation with P...

Steve Rogers has developed – in correlation with KPI – Key Capability IndicatorsTM  as a term to measure how capable someone or something is at a specific point. These KCIs differ from KPI’s in the way that Performance looks at the past and Capabilitie...

Cristina is the Head of Research at The KPI Institute – an Australian company operating at  international level through its regional offices in Europe (Romania), Middle East (Dubai) and South East ASIS (Malaysia). In this podcast,