Smart Business Performance Podcast
SBP019 When Choosing KPIs ask “what does your Customer Want?”
October 23, 2020
A common mistake I see all the time is that KPIs are set as Customer KPIs when in fact the customer doesn’t value that measurement and benefits nothing from it. For example, a sales department crafted a few customer KPIs: $ Value if Gross Profit % Gr...
South Africa
Roger interviews business leaders and unpacks the successes they have achieved in measuring the 5Ps: Purpose/Planning, Performance, People, Processes & systems, and Projects. It goes beyond the business results and reveals some of the secrets that led to
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