Selling the Dream: A Podcast for Resort & 2nd Home Real Estate Agents
Ep. 161: Customer Service and Video Marketing Conference Quick Takes
On a scale of 1-10, how do you feel about your skills in video? And will your customer service keep people coming back to you?
In this week’s Conference Quick Takes, I’m stopping people at one of Tom Ferry’s conferences and asking them about what they think has led to their success, and this week is all about customer service and video!
These two items work together to help create an incredible experience for your buyers and sellers.
A “white glove” customer service experience brings in referrals, and your video content builds that additional trust. When you take the time to do these things - and learn how to do them well - you’ll be unstoppable in your market!
It’s time to share another series of Conference Quick Takes for this week’s episode of the Selling the Dream podcast. I’m getting quick information bites from leaders in the world of real estate, asking them their quick answers to burning questions!
Thinking about video, and how you can become even better at it? Want to make sure you’re the best in customer service? Make sure you listen to this Conference Quick Takes in this week’s episode of the Selling the Dream podcast.
Before we dive in: start your new year with an amazing network of the best second home agents. Make sure that you create your free profile on the Second Home Agents website? Go over and get started: it’s FREE to join. Click here to register, fill out your profile and get listed today.
Highlights of this episode:
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Tom introduces Conference Quick Takes and what you can expect from the episode.
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First up is John Bathurst, from California.
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John shares how he connects with his sphere of influence, using his database to help create and nurture connections.
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Coffee dates lead John to solid connections, and often, THEY will bring real estate into the conversation!
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Next up, Julia Ray, from Florida!
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Julia attributes her success to her customer service, and providing resources to her clients that serve their precise needs.
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Her customer service has led to 90% of her business being from referrals!
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Matt Farnham from Las Vegas is also killing it at customer service.
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Make sure that your customer service sets you apart so when it comes to value, your customers choose YOU every time.
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Give white glove service that is going to bring people back to you!
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Communicate at an extremely high level and guide people through their story.
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If you’re getting beat up by Zillow, go back to customer service, and creating an experience for your clients and customers.
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Brandon Porter from Oregon is sharing how video has led to explosive growth in his business.
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By focusing on creating community videos, and not the sales process, Brandon was able to make valuable connections.
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You may remember Chris Kwon, and how he uses video in high end real estate.
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If you create content, people will come!
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Find ways to do things that you genuinely love to grow your business.
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Video helps people learn about you and get to know you, and find you honest and sincere.
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Figure out what you’re good at, and then fill in the gaps.
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Don’t forget to subscribe to the Selling the Dream podcast so you don’t miss any new episodes: we’ve got great plans for 2020! Leave a review: you never know when it will be read on the show!
Hey everybody, thank you so much for spending time with us today: would you do me a giant favor and share this podcast with fellow realtors, and leave a review. Your reviews help this podcast get shared with more people.
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Don’t miss a single episode of the podcast. You can search for “Selling the Dream” on any of your favorite listening platforms, or follow the links below:
Have you made your free profile on the Second Home Agents website? Go over and get started: it’s FREE. Click here to register, make your profile and get listed today.
As always, thanks for listening. Don’t forget, you’re not selling a home: you’re selling the dream.
See you next time!
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