Have you ever screwed up?

We did, recently.

We’d planned a client showing, and arrived at their house. They didn’t realize we were going to caravan - the whole thing was chaos!

Afterwards, we had our client happiness ambassador get them a gift, and we personally delivered it. We said “sorry we screwed up!”

They said it was no big deal, but we wanted to make sure that they knew: our mistakes ARE a big deal, and we’re always going to be making sure that we always make things right!

You can screw up: it’s what you do afterwards that is so important because it’s an opportunity to show clients how you’re willing to go the extra mile to take care of them.

If you’ve ever messed up, you won’t want to miss this Tip Tuesday episode of the Selling the Dream podcast!

Thanks for joining us on Selling the Dream - we wouldn’t be where we are without you listening, and giving your feedback! Make sure that you give us a rating and review on iTunes: that would mean the world to me, and will help us get even more amazing guests on our Friday episodes of the show.

Highlights of this episode:

• 
  
• 
  

  Have you ever screwed up?

  
  
  
• 
  

  Sometimes we all do things wrong, and it’s how we react to those things that matters!

  
  
  
• 
  

  Screw ups are a great opportunity to show your client how much you care about taking care of them.

  
  
  
• 
  

  Even if it isn’t really our mistake, mistakes create an opportunity to connect.

  
  
  
• 
  

  You can make clients feel important when you go above and beyond.

  
  
  
• 
  

  Just go out there and be proactive on creating an excellent client experience!

  
  
  

Hey everybody, thank you so much for spending time with us today: would you do me a giant favor and share this podcast with fellow realtors, and leave a review. Your reviews help this podcast get shared with more people. If there’s ever a topic that you’d like to hear us cover on the podcast, just send me a message: my contact information is below.

Connect with me (Tom):

• 
  
• 
  

  2nd Home Agents website

  
  
  
• 
  

  Facebook

  
  
  
• 
  

  Instagram

  
  
  
• 
  

  YouTube

  
  
  
• 
  

  Resort & 2nd Home Real Estate Agents Facebook Group

  
  
  

Resources Mentioned:

• 
  
• 
  

  The Power of Moments book

  
  
  

Subscribe to the Show

Don’t miss a single episode of the podcast. You can search for “Selling the Dream” on any of your favorite listening platforms, or follow the links below:

• 
  
• 
  

  iTunes

  
  
  
• 
  

  Spotify

  
  
  
• 
  

  Stitcher

  
  
  
• 
  

  YouTube

  
  
  

As always, thanks for listening. Don’t forget, you’re not selling real estate: you’re selling the dream.

See you next time!