The sale is done once the papers are signed…right?

Wrong!

Want to learn how you can be the best real estate agent out there? Want to learn more about what people are thinking through the process, and what you did right - or even, what you did wrong?

You’ll get all the information that you need, if you’re just willing to ask!

If you’re not doing an exit interview with the people you work with, you are missing out on valuable feedback.

Have you ever quit a job? Many times, before you can get your last paycheck, you complete an exit interview. That’s meant to give a chance for feedback, for a company to learn more about your experience working for them. That feedback can help the company to learn more about what they can do to keep employees in the future, and how they can improve.

I believe that if you ask, your clients will be happy to give you feedback!

Exit interviews are a crucial time where you learn about the people you have served, and how you could have served them better. It can also lead perfectly into the opportunity to ask for referrals, and find more ways to serve them in the future.

Thanks for joining us on Selling the Dream - we wouldn’t be where we are without you listening, and giving your feedback! Make sure that you give us a rating and review on iTunes: that would mean the world to me, and will help us get even more amazing guests on our Friday episodes of the show.

Highlights of this episode:

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  Are you doing an exit interview after you’ve closed a sale?

  
  
  
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  Your clients will want to help you be better: all you have to do is ask.

  
  
  
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  Asking for feedback helps you learn what you can do better.

  
  
  
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  When your clients know that they are making a difference in your business, they are more likely to give feedback.

  
  
  
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  Here are some questions to ask:

  
  
  
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  What caught you off guard during this process?

  
  
  
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  What frustrated you?

  
  
  
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  Was the process easy?

  
  
  
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  Why did you pick me/my team?

  
  
  
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  By the way: asking why your clients picked you helps plant the idea of referrals! When they remember why they chose to work with you, it makes them more likely to tell their friends to work with you!

  
  
  
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  Ask clients why they are buying/selling? Are they going through life changes? Are there other ways you can serve them?

  
  
  
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  Ask, did you like the people we worked with? Whether it be the escrow company, attorney, inspector, etc.

  
  
  
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  Asking about the people that you work with can also help alleviate any potential problems in the future.

  
  
  
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  Finally, ask for a review! Tell them where they can review you: your website, Google, Facebook, LinkedIn.

  
  
  
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Hey everybody, thank you so much for spending time with us today: would you do me a giant favor and share this podcast with fellow realtors, and leave a review. Your reviews help this podcast get shared with more people.

Connect with me (Tom):

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Don’t miss a single episode of the podcast. You can search for “Selling the Dream” on any of your favorite listening platforms, or follow the links below:

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As always, thanks for listening. Don’t forget, you’re not selling real estate: you’re selling the dream.

See you next time!