Family Business Pit Stop Description

Professional small business consultants and father and son duo Jeff and Clayton give strategies for success in running a small business, family business, or start up. After years as implementers of the Entrepreneurial Operating System (EOS), a system that has helped 4000 businesses break through the ceiling, Jeff and Clayton are expanding their small business, and want to share their unique perspective in bringing the Entrepreneurial Operating System to a small business.

Episode Description: Lead, Manage, and Hold People Accountable

We often ask executives on the leadership team to include in their role or job description the term "lead, manage, and hold people accountable" or LMA.

One of first questions we get from the team is, "aren't those just different ways to say the same thing?" Absolutely not.

In this three part series we are going to talk about the difference between leadership and management, and then delve into how the combination of both creates accountability in an organization.

In episode 21 we will start by talking about Management. There are 5 qualities of a good manager.

A good manager keeps expectations clear

Good managers make sure no one is ever surprised. That way they know exactly what their job is and how to get it done to a satisfactory level at all times. This means keeping track of everything from Quarterly Rocks to Weekly Scorecards is a managerial responsibility.

A good manager communicates well

To manage you need to understand. To understand you need to be able to both express and listen. Stephen Covey said it best with "seek first to understand, and then to be understood."

A good manager has the right meeting pulse

A meeting pulse is a regular schedule of meetings that keeps the right circles connected and an even exchange of dialogue up, down, and throughout your organization. That doesn't mean tons of useless update meetings that waste everyone's time. That means Level 10 meetings that help you solve issues and make forward progress with every second of the weekly meeting while taking time to consider the strategic goals quarterly and annually.

A good manager has quarterly conversations

Plain and simple. Talk the talk. People in your organization need to know where they stand. They need to hear how their performance measures up. Likewise, so does a manager. Having healthy, regular conversations (notice how I didn't say "fitness report" or "evaluation") is what keeps different tiers of the organization aware of each other's expectations and observations.

A good manager rewards and recognizes

A manager doesn't always get to be a buddy. Sometimes it's their duty to privately report to an employee about a real and critical problem. By the same token, a manager has the responsibility of noticing and publicly rewarding people who display the values the company wants to encourage.

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Whittle & Partners is a consulting group that provides EOS™ Implementation in the United States and beyond. We offer in-person and online solutions to fit your business and schedule.Visit our about us page to learn how and why we love bringing Dallas Traction.