How would you rate customer service across the dive industry? - How do you define good customer service for a dive operator, dive shop, or dive resort? - Listen to an example of very poor customer ser

Martha was the last of the passenger pigeon species and died on September 1, 1914. The passenger pigeon was once the most abundant bird on the planet and within a few decades this species went from bi

In 2022, NOAA released recommendations for vessel speed restrictions in an effort to protect the North Atlantic right whale. NOAA not only expanded the area dramatically, they also expanded the vessel

Dive computers are powerful, reliable and an essential part of your scuba kit. There are many affordable dive computers on the market today that allow divers to fit this into their budget. Is it okay

In this episode, I discuss why you might find it a challenge to rent scuba gear from your local dive shop. The local dive shop is a small business and as such must make investments in equipment and ti

In this episode, I discuss the results of the a survey conducted by the Business of Diving Institute on training agency net promoter score. The results are a bit surprising on how various stakeholders

The tipping culture is deeply embedded in the dive industry. It is critical for dive professionals around the world to make a living. But the tipping culture is a challenge for divers. There is no sta

Wet Notes Updates Changes at Aqualung DEMA Town Hall meetings regarding 2024 show New industry trade magazine from William Cline Latest edition of Scuba Diving Magazine New Fourth Element Arc

Season six will feature a few changes to the format. - Sea Hunt It's Still Alive will be on hiatus for a while. After five years it is time to give Mike Nelson a bit of a break. - Every show will also

On this last episode of season five of Scuba Shack Radio I will take a look back at the very successful and very busy 2023 year at Scuba Shack. Hear about all of the training and travel that made for