How would you rate customer service across the dive industry?

How do you define good customer service for a dive operator, dive shop, or dive resort?

Listen to an example of very poor customer service that we recently experienced plus some examples of how we think about good customer service

Plus Wet Notes provides updates on

The DIVE BOAT act
The FISHES act
Orca Torch ZD710 pricing and new products
Scuba Diving Magazine's 10 best wetsuits
Shearwater Research's new website
Update on the April 3rd cave diving fatality
DEMA Show registration opens