Here is an update on my reading list for 2024. - The second batch of books that I finished include: Arctic Drift - Clive and Dirk Cussler A Message from Martha - Mark Avery Built to Fail - Alan P

Innovation, technology, and market forces can drive inflection points for business or industries. Inflection points are times of significant change and transformation is necessary for sustainability a

Becoming a competent and confident diver is a progression that involves training, gear and diving. We often call these the three Es - Equipment, Education, and Experience. But just taking the next cou

How would you rate customer service across the dive industry? - How do you define good customer service for a dive operator, dive shop, or dive resort? - Listen to an example of very poor customer ser

Martha was the last of the passenger pigeon species and died on September 1, 1914. The passenger pigeon was once the most abundant bird on the planet and within a few decades this species went from bi

In 2022, NOAA released recommendations for vessel speed restrictions in an effort to protect the North Atlantic right whale. NOAA not only expanded the area dramatically, they also expanded the vessel

Dive computers are powerful, reliable and an essential part of your scuba kit. There are many affordable dive computers on the market today that allow divers to fit this into their budget. Is it okay

In this episode, I discuss why you might find it a challenge to rent scuba gear from your local dive shop. The local dive shop is a small business and as such must make investments in equipment and ti

In this episode, I discuss the results of the a survey conducted by the Business of Diving Institute on training agency net promoter score. The results are a bit surprising on how various stakeholders

The tipping culture is deeply embedded in the dive industry. It is critical for dive professionals around the world to make a living. But the tipping culture is a challenge for divers. There is no sta