Hi, and welcome to another episode! I’m your host, Sayuri.
Today, I’m thrilled to welcome back our special guest, Mr. Yukitsugu Masuda, Assistant Chief Concierge at The Ritz-Carlton, Fukuoka.

In this second half of our conversation, we’re diving even deeper into what it truly means to deliver world-class hospitality.
Mr. Masuda reminds us that it’s not just about what guests want but about understanding why they want it.
That shift in perspective is what truly makes all the difference.

こんにちは！Sayuriです。前回に引き続き後半でも、「ザ・リッツ・カールトン福岡のアシスタントチーフコンシェルジュ益田千次（ゆきつぐ）さま」をゲストにお迎えして、ホスピタリティーの核心に迫っていきます！