Niraj Ranjan Rout is the CEO and Co-founder of Hiver and is responsible for defining the vision and strategy of the business. Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic.

Vijay Shankar is the Co-Founder & Director Solutions Engineering at Freshworks. Vijay has played a key role in the development and scaling up of Freshdesk, Freshservice and Freshchat.