Retail Revisited with Harry J. Friedman
006 - Are Your Job Roles Clearly Defined?
A job description is an important tool in defining someones job, but that is where it stops. It only describes the "What" and in order for our teams to be successful, we need to share the "how" and the "why". Going over these steps provides the clarity needed to hold teams accountable for every action they take on the job.