In this episode, we are joined by Ferris Taylor, Executive Director of Healthcare Executive Group, to discuss their study of the top 10 challenges facing healthcare organizations in 2020. Highlights of this episode include: Background on HCEG and their mission to provide a platform that promotes healthcare innovation, why costs and transparency took the top spot in HCEG's top 10 list, why customer experience became a top issue and how technology is addressing the consumer's journey in healthcare, how data and analytics have become important in facilitating the delivery care system transformation and other issues on the top 10 list, and more...