In this episode, we are joined by two healthcare finance leaders to discuss important issues that affect the patient experience in the revenue cycle. Special guests Ryan O'Hara, Chief Revenue Officer at Northern Arizona Healthcare, and Scott Williams, Associate Vice President PRMO at Duke University Health. Highlights of this episode include: what is being done to address the issue of patient frustration and what improvements are left to be addressed? How the complexities of the healthcare industry affect the patient experience, What the consolidation of payers and overall fewer payers has done to the patient experience, How telemedicine has impacted the revenue cycle across health systems, And more...